Delivery & Returns

How and when Byars delivers, what it costs, and how to return something. These are the same terms that appear in our Terms & Conditions, set out here so they are easy to find.

Delivery

Geelong deliveries are generally scheduled for the next business day. Bellarine and Torquay are serviced twice weekly, and the remaining approved towns are serviced weekly. Contact Byars to confirm the run for your location.

Deliveries outside the local Geelong region are made in line with our delivery run schedule, which is available on request, subject to product availability.

There is one flat delivery fee, whatever the order size, on all deliveries made on Byars vehicles. Freight charges apply to deliveries outside this schedule and are calculated on the size and weight of the order; we will confirm any freight charge with you before dispatch.

Delivery timing is subject to product availability and the scheduled run. Estimated delivery times are a guide only and Byars will not be held responsible for delays.

Products on back order will be dispatched on the next available delivery schedule.

Returns

Products may be returned for a refund, exchange or credit note within 14 days of receiving the goods, provided the products are returned in their original condition and packaging.

Byars must be contacted prior to the return for authorisation. Delivery costs for returned products are at the customer's expense.

Returns outside this policy may be subject to a 20% restocking fee, where Byars agrees to accept the return.

Special orders and indent items

Products ordered as a special order or indent item — including goods not normally held in stock and sourced specifically for a customer — are non-returnable for change of mind. Where Byars agrees to accept a change-of-mind return on a special order or indent item, this will be subject to a restocking fee of at least 20%, reflecting that the goods may not be resaleable through normal stock.

Any variation to these terms must be agreed in writing by Byars before the order is placed.

Faulty or incorrect goods

If something arrives damaged, faulty or not as ordered, contact us and we will arrange a replacement or credit. Your rights under the Australian Consumer Law are not affected by anything on this page.