Support and resources
Practical help for product choice and trade ordering.
Answers to common questions, safety and product documents, and help choosing the right products — plus a real person on the phone when you need one.

Common questions
Frequently asked questions
Byars is a family-owned trade supplier, based in South Geelong since 1985, delivering hospitality and foodservice supplies, packaging and disposables, and cleaning, chemicals and hygiene on its own fleet across south-west and central Victoria — from Warrnambool to Ballarat to Melbourne’s western suburbs and the full coast down the Great Ocean Road.
Below: choose a category, or scroll to browse all questions.
About Byars & Ordering
What Byars is, what we stock, minimums, custom orders and stock availability.
Byars is a family-owned trade supplier, based in South Geelong since 1985, delivering hospitality and foodservice supplies, packaging and disposables, and cleaning, chemicals and hygiene on its own fleet across south-west and central Victoria — from Warrnambool to Ballarat to Melbourne’s western suburbs and the full coast down the Great Ocean Road.
Our showroom and warehouse is at 84 Barwon Terrace, South Geelong. We deliver across a wide run zone — broadly from Warrnambool to Ballarat, across to Geelong, the Bellarine Peninsula, the Surf Coast and the Great Ocean Road, and into Melbourne’s western suburbs. See the Delivery & Service Area section for town-by-town detail.
We supply three core ranges: hospitality and commercial kitchen supplies; food and takeaway packaging; and cleaning, hygiene and washroom products. Alongside these we carry accommodation amenities, janitorial equipment and everyday industrial and workplace consumables — all available from a single trade account.
Our customers include cafés, restaurants, pubs, clubs and caterers; accommodation providers and caravan parks; commercial cleaners and facilities managers; healthcare and childcare providers; schools, offices, factories and councils; and retail and tourism businesses across the region.
No. There's no minimum order at Byars. Your order goes out on your area's next scheduled run on our own fleet, with one flat delivery fee, whatever the order size. Beyond our scheduled runs, freight is priced on size and weight — just call.
Yes — our product range is available to browse at byars.com.au. Approved account customers can sign in to place orders online at their agreed rates. Once your account is active, save the products you buy regularly or reorder from your order history. If you need help finding a product, setting up your account or placing a larger order, contact us by phone on (03) 5229 9998, email admin@byars.com.au, or visit our showroom at 84 Barwon Terrace, South Geelong.
Yes — Byars can discuss custom-printed packaging for your business. Tell us the product, artwork and quantities you have in mind and we’ll confirm the available surfaces, print options, minimum quantities and lead time in a written quote before anything proceeds.
We hold deep stock across our core ranges in our South Geelong warehouse. If you need to confirm availability — particularly for a large or time-sensitive order — contact our team and we'll give you a straight answer, and suggest alternatives if we need to.
Five ways, whichever suits you: online at byars.com.au; through your dedicated sales rep, who can visit your business; by phone on (03) 5229 9998, Monday to Friday 8:30am to 5:00pm; by email to admin@byars.com.au; or in person at our showroom and trade counter at 84 Barwon Terrace, South Geelong.
Delivery & Service Area
Run zone, delivery timing, freight, click-and-collect, and town-by-town coverage.
We deliver across a wide sweep of central, coastal and western Victoria, plus Melbourne’s western growth corridor. Our run zone includes Geelong and surrounds, the Surf Coast (Torquay, Anglesea, Lorne), the Bellarine Peninsula, Colac, Camperdown, Cobden, Terang, Ballarat, and west to Warrnambool. To the north and east we also service Werribee, Wyndham, Point Cook, Hoppers Crossing, Melton, Bacchus Marsh and Sunbury. Contact us to confirm your run.
Geelong deliveries are generally scheduled for the next business day. Bellarine and Torquay are serviced twice weekly, and the remaining approved towns are serviced weekly. Timing is subject to product availability; contact us and we’ll confirm the run for your area.
We’ll always do our best to help with urgent requirements, particularly around Geelong. If you have a time-sensitive order, call us directly and we’ll let you know what’s possible — we understand hospitality and cleaning businesses can’t always wait.
Deliveries on our own vehicles within our run zone carry one flat delivery fee, whatever the order size. Beyond our scheduled runs, freight is priced on size and weight — just call, and we'll confirm before it ships.
Yes. Our showroom and warehouse is at 84 Barwon Terrace, South Geelong. You’re welcome to visit, browse the range and collect your order — handy if you need something quickly or want to talk through product choices first.
Yes — we service the Surf Coast and Great Ocean Road corridor, including Torquay, Anglesea, Aireys Inlet, Lorne and along to Apollo Bay, and inland to Forrest on a scheduled run. It’s a great fit for seasonal coastal venues that need reliable restocking through the busy periods.
Yes — the Bellarine Peninsula is part of our delivery zone. We service businesses across Ocean Grove, Barwon Heads, Drysdale, Portarlington, Queenscliff, Point Lonsdale, Indented Head, St Leonards and surrounding areas on a scheduled run cycle. Whether you're running a café, restaurant, accommodation venue, retail store, or commercial cleaning operation, we can supply you with the same full range and reliable service our Geelong customers depend on. Get in touch to confirm the next run and we’ll help get your business set up on the right schedule.
Yes — Ballarat and the surrounding area are part of our run zone, serviced on a scheduled cycle. Whether you run a café, a cleaning operation or a commercial kitchen, we can supply the same range and service our Geelong customers receive.
Yes — Warrnambool is the western edge of our run zone, serviced on a scheduled cycle. Get in touch to discuss your requirements and we’ll set you up on the right run.
Yes — we service Colac, Camperdown, Terang and Cobden on a scheduled run, west to Warrnambool. The same range and support available to our Geelong customers is available across the south-west.
Yes — Melbourne's western growth corridor falls within our delivery zone. We service businesses across Werribee, Point Cook, Hoppers Crossing, Wyndham Vale, Melton, Bacchus Marsh, Sunbury and surrounding areas on a scheduled run cycle. Whether you're a café, a commercial cleaning operation, or a retail business in the west, we can get you on a regular delivery run with the same range and service our Geelong customers rely on. Get in touch to discuss your requirements.
Hospitality & Foodservice
Cafés, restaurants, pubs, clubs, caterers, kitchens, barista and serviceware.
We carry a comprehensive hospitality range covering both front- and back-of-house: takeaway packaging, kitchen consumables, chef’s tools and smallwares, bar and beverage items, glassware options, serviceware and table presentation, portion control, and washroom and hygiene products. Hospitality is our anchor — it’s where Byars started, and we know what venues need to run a service.
Yes — many of our customers are on regular standing orders or scheduled runs. A trade account makes reordering simple, and our team can help you set up consistent supply for the products you use most. We’re the kind of supplier that gets to know your business.
Definitely. We work with new operators all the time and understand what it takes to open. Our team can walk you through packaging, kitchen consumables, cleaning and hygiene supplies so you can consolidate purchasing from day one — in Geelong, Ballarat, the Surf Coast, Warrnambool, Melbourne’s western suburbs or anywhere across the zone.
Yes. Alongside our consumables we carry commercial kitchen equipment, benchtop equipment, smallwares and chef's tools — from prep tools through to fridges, ovens, fryers and dishwashers, plus spare parts. For specialised equipment, speak to our team and we'll advise on what we can source.
Yes — we supply pubs, clubs and bars with bar and beverage consumables, glassware options, serviceware, kitchen and cleaning products, and washroom supplies, all from one account.
Yes. Caterers and event venues rely on us for takeaway and catering packaging, disposables, serviceware and cleaning products — with the ability to scale orders up ahead of busy event periods.
Yes — we supply bakeries and food producers with food packaging, bags, wraps, labels and the consumables that keep production and retail moving.
Yes — we carry the everyday café and coffee-bar consumables that keep service running, from cups and lids to the back-bar essentials. Ask our team about your specific setup.
Yes — we supply serviceware, table accessories and presentation items that help front-of-house look the part, alongside the kitchen and packaging products behind the scenes.
Packaging & Sustainability
Takeaway and food packaging, selection, compostable vs recyclable, certification and custom print.
Yes — food and takeaway packaging is one of our core ranges. We supply hot and cold cups, lids, containers and clamshells, trays, bowls, wraps, bags, cutlery, napkins and portion cups, in conventional and sustainable options, suited to cafés, takeaways, caterers, food producers and retail.
Compostable packaging is designed to break down under specific composting conditions, either at home or in a commercial facility, depending on the product. Biodegradable means a material can break down through biological processes, but it doesn’t tell you how long that will take or under what conditions. Recyclable packaging can be processed through an appropriate recycling service, but what’s accepted depends on your local council or waste provider. Our team can help you choose packaging that suits your business and its waste collection arrangements.
It means a product has been independently verified to break down under specific composting conditions. Some products are certified for home composting, while others require a commercial facility. Certification applies to the product identified on the certificate, so ask our team if you’d like to check the details for a particular item.
It depends on the product, material, pack size and quantities you need. Tell us the application and waste stream you are working with and we can compare currently available options in a quote without making a general price or compliance promise.
We can help you explore options for bags, containers, cups, lids, cutlery and wraps. What’s available depends on the product and how you use it. Tell us what you need, and we’ll help you compare suitable alternatives.
Yes — we can help with custom and printed packaging, from branded bags and takeaway containers to specific sizes. Talk to our team about quantities and lead times.
Yes — we supply market stallholders and local food producers with bags, containers, wraps, labels and sustainable options suited to fresh and packaged produce.
Cleaning, Hygiene & Washroom
Chemicals, food-safe sanitising, washroom, janitorial, chemical installations, SDS, laundry and PPE.
We supply a full commercial cleaning and hygiene range: general-purpose and specialist cleaning chemicals, sanitisers and disinfectants, degreasers, floor care, washroom and hygiene supplies, janitorial equipment, personal care, and accommodation amenities. (Our cleaning range has grown through our connection with Barwon Cleaning Supplies.) We supply contract cleaners, hospitality venues, facilities and healthcare across the region.
Yes. We supply degreasers, sanitisers, dishwashing chemicals and surface cleaners for commercial kitchens. If you need a product for a surface that comes into contact with food, tell us how you’ll use it and we’ll help you check the right product and its directions.
Byars can discuss dispenser and dilution-system arrangements for customers using regular volumes of selected products. The equipment, account terms, product compatibility, installation and servicing arrangements must be confirmed for your site before anything is supplied. Contact our team for a site-specific proposal.
Yes — we supply washroom and hygiene products including hand soap, sanitiser, paper towel, toilet paper and dispensing systems, suited to hospitality venues, offices, facilities, caravan parks, schools and commercial properties.
Yes — mops, buckets, trolleys, vacuums, wet-floor signage, colour-coded systems and the everyday janitorial gear cleaning teams rely on.
We can help you compare cleaning products with documented environmental features. Tell us what you need to clean, and we’ll check suitable options, including any relevant product information or certifications from the manufacturer.
Yes. We can help you choose suitable products, provide or source Safety Data Sheets (SDS), and explain the supplier’s dilution and handling instructions. We’ll check the exact product before giving advice. Your business is responsible for assessing risks and setting safe procedures for its own workplace.
Yes — we supply commercial laundry products for accommodation, gyms, clubs and venues. Tell us about your machines, application and volumes so the team can confirm an appropriate product and its current instructions.
Yes — we supply personal protective equipment such as gloves and related consumables for cleaning, foodservice and commercial environments.
Search the SDS library by product name or SKU and download the available Safety Data Sheet. Check the document matches your product and review its revision details. Current copies remain available while supplier revisions are checked; contact Byars if you need help finding a sheet or confirming a newer version.
Industries We Supply
Caravan parks, accommodation, cleaners, facilities, factories, offices, schools, healthcare and councils.
We supply hospitality and foodservice, accommodation and tourism, cleaning and facilities, healthcare, education and childcare, industrial and commercial sites, and community and government organisations and many more across regional and western Victoria.
Yes — caravan and holiday parks rely on us for washroom and hygiene supplies, cleaning chemicals and janitorial equipment, packaging for on-site kiosks and cafés, and accommodation amenities, with delivery along the coast and across the region.
Yes — we supply accommodation providers with guest amenities, cleaning and laundry products, washroom supplies and foodservice consumables, on regular runs that suit seasonal demand.
Yes — contract cleaners are a core customer group. We supply chemicals in bulk, janitorial consumables, PPE, dispensing systems and hygiene products, with trade-account pricing that keeps multi-site operations competitive.
Yes — we support facilities and property managers with cleaning, hygiene, washroom and consumable supply across offices, retail centres and managed properties, consolidated into one account.
Yes — we supply industrial and commercial sites with cleaning chemicals, janitorial equipment, PPE, washroom supplies and packaging and consumables for everyday operations.
Yes — from kitchen and washroom consumables to cleaning and hygiene products, we keep workplaces stocked through one simple account.
Yes — we supply schools, canteens and childcare centres with foodservice and packaging consumables, cleaning and hygiene products, and washroom supplies appropriate for these environments.
Yes. We supply healthcare and aged care facilities with cleaning, hygiene and personal care products, along with foodservice supplies and packaging. Tell us what you need, and we can help you choose suitable products and provide relevant Safety Data Sheets.
Yes — we supply councils and public facilities with cleaning, hygiene, washroom and consumable products, with reliable scheduled delivery across the service area.
Yes — clubs and recreation centres rely on us for cleaning and washroom supplies, kitchen and bar consumables, and packaging for canteens and functions.
Yes — we understand the seasonal demands of coastal and tourism businesses along the Surf Coast and Great Ocean Road, and supply packaging, cleaning and hospitality consumables to match the peaks.
Yes. We supply building sites with consumables including cleaning chemicals, hygiene and sanitation products, first-aid consumables, personal-care items and site-amenity supplies. Contact our team to confirm the products and delivery arrangement required for your site; site-specific compliance remains with the responsible site operator and adviser.
Absolutely. We work with large commercial and industrial operations across our delivery zone, supplying cleaning chemicals, janitorial and hygiene consumables, packaging, personal protective equipment, and facility management supplies. For high-volume operations, we can establish tailored supply arrangements, volume pricing, and regular scheduled deliveries to keep your facility running
Accounts & Trade
Trade accounts, account options, volume and multi-site pricing, sole traders and consolidating supply.
Setting up a trade account is straightforward. You can enquire via our website, call our team on (03) 5229 9998, email us at admin@byars.com.au, or visit our showroom at 84 Barwon Terrace, South Geelong. We work with businesses of all sizes, from single cafés to multi-site operations.
We offer trade accounts to approved businesses, with options to suit different needs. Terms are arranged when your account is set up — speak with our team and we’ll talk through the details and get you going efficiently.
Yes — volume pricing and tailored supply arrangements are available for larger or recurring requirements. If you manage multiple venues, sites or cleaning contracts, get in touch to discuss an arrangement that suits your scale.
Absolutely. We supply businesses of all sizes, and our showroom and trade counter is open to everyone — you can walk in and buy without an account. A trade account is what makes repeat ordering easier, gives you online ordering and reordering, and lets us agree rates on the lines you buy regularly.
Yes — that’s one of the main reasons customers choose us. Bringing packaging, cleaning, hygiene and hospitality onto a single account means one supplier, one invoice and one delivery to manage, which saves time as well as cost.
Yes — Byars is open to both trade customers and the general public. Whether you're a business owner, hospitality venue, office, school, community group, or shopping for personal use, you're welcome to visit our showroom and purchase from our range.
Yes — whether you’re opening, switching suppliers or reviewing your range, our team can help you work out the right products and volumes for your operation. Just call us or drop in.
Finance can’t be arranged through our website. Contact us for a written quote, and we can discuss any payment or third-party finance options available for your purchase. Any finance arrangement is subject to the provider’s terms and approval.
Products can be returned for a refund, exchange or credit note within 14 days of delivery, provided they're in original condition and packaging and you've contacted us for authorisation first. Return delivery costs are the customer's responsibility, and returns outside this policy may attract a restocking fee. None of this affects your rights under the Australian Consumer Law if something is faulty or not as described — see our Terms & Conditions for the detail. Special orders and indent items — goods sourced specifically for you rather than held in stock — are non-returnable for change of mind.
Product Advice & Brands
Product advice, catalogues, brands, new venue fit-outs and showroom visits.
Absolutely — product advice is one of the things we do best. Our team has deep knowledge across hospitality, packaging, cleaning chemicals, and industrial supplies, and we're happy to talk through your specific needs before you order. Whether you're setting up a new venue, switching suppliers, or trying to solve a specific problem, give us a call, send us an email, or come into our South Geelong showroom. We'd rather spend the time upfront helping you get it right.
Yes — browse the current product range online at byars.com.au. If you need a list for a particular range or industry, contact our team and we’ll confirm what current catalogue or product information is available.
The current catalogue includes brands across commercial kitchen and hospitality equipment, cleaning chemicals, packaging and janitorial supplies. To check a specific brand or product, search byars.com.au or contact our team. Brand availability and any alternative are confirmed against the current catalogue before you order.
Yes — we work with new venues regularly and understand how much there is to think about. From the kitchen through to front-of-house, cleaning and hygiene, and packaging, our team can help you build out a complete supply list so you're ready to trade from day one. Whether it's a café, restaurant, aged care facility, childcare centre, or commercial kitchen in Geelong, Ballarat, Warrnambool, the Surf Coast or anywhere across our delivery zone — come in and see us or give us a call.
Our showroom and trade counter at 84 Barwon Terrace are open to the public, Mon–Fri 8:30am–5:00pm. Drop in to see the range, pick up an order, or talk through what you need.
A dedicated rep can come to your business, walk the site, check what you use and set up repeat ordering. Ask for a visit — no obligation.
Product advice
Guidance for packaging, cleaning products, tabletop, kitchenware and equipment.
SDS and spec sheets
Browse and download available Safety Data Sheets, or ask about other product documents.
Product search and repeat ordering
Support for product search, saved lists and account ordering workflows.
Safety Data Sheets & product documents
Search by product name or SKU and download the available Safety Data Sheet. Check the document matches your product and review its revision details. Current copies remain available while supplier revisions are checked; contact Byars if you need help finding a sheet or confirming a newer version.
Not sure what you need?
Our team knows the range and the trades we supply. Ask for product advice, book a showroom visit, or have a rep walk your site. Fitting out a new venue? We’ll help you spec the lot.
